Asia Pacific Academy of Science Pte. Ltd. specializes in international journal publishing business. Asia Pacific Academy of Science Pte. Ltd. adopts the Open Access publishing mode, and provides an important bridge for communication and sharing for academic groups whose interest fields include engineering, technology, medicine, computer, agriculture and forestry, psychology policy.
Risk management strategies for smart hotel supply chain
Vol 5, Issue 1, 2024
VIEWS - 60 (Abstract)
Abstract
In the dynamic and interconnected world of hospitality, smart hotel supply chains play a pivotal role in maintaining operational efficiency and service excellence. However, these supply chains are susceptible to many risks, including transportation disruptions, supplier insolvencies, and cybersecurity threats, which can severely impact business continuity and degrade service quality. This conceptual paper proposes a holistic framework for identifying, assessing, and mitigating supply chain risks within the context of smart hotels. By integrating advanced technologies and strategic management practices, this study aims to reinforce smart hotel supply chains against potential vulnerabilities, ensuring sustainable business operations and superior guest satisfaction. The paper explores various risk management measures and leverages supply chain management, hospitality, and cybersecurity insights to develop a robust risk management strategy tailored for smart hotels.
Keywords
Full Text:
PDFReferences
1. Buhalis D, O’Connor P, Leung R. Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations. International Journal of Contemporary Hospitality Management. 2022; 35(1): 369-393. doi: 10.1108/ijchm-04-2022-0497
2. Leung R. Smart hospitality: Taiwan hotel stakeholder perspectives. Tourism Review. 2019; 74(1): 50-62. doi: 10.1108/tr-09-2017-0149
3. Al-Aomar R, Hussain M. An assessment of green practices in a hotel supply chain: A study of UAE hotels. Journal of Hospitality and Tourism Management. 2017; 32: 71-81. doi: 10.1016/j.jhtm.2017.04.002
4. Tachizawa EM, Alvarez-Gil MJ, Montes-Sancho MJ. How “smart cities” will change supply chain management. Supply Chain Management: An International Journal. 2015; 20(3): 237-248. doi: 10.1108/scm-03-2014-0108
5. Jalilvand MR, Khazaei Pool J, Khodadadi M, et al. Information technology competency and knowledge management in the hospitality industry service supply chain. Tourism Review. 2019; 74(4): 872-884. doi: 10.1108/tr-04-2018-0054
6. Ahmed W, Huma S. Impact of lean and agile strategies on supply chain risk management. Total Quality Management & Business Excellence. 2018; 32(1-2): 33-56. doi: 10.1080/14783363.2018.1529558
7. Chai T, Islam MS, Rupa S, Ali S, Kareem S. Compatibility as a pivotal design factor for digital concierge apps: Exploring hotel guests’ socio-psychological dynamics. Kybernetes; 2024.
8. Islam MS. Decoding tourist experiences in the digital age: An introductory guide to conducting interviews in smart tourism research. Smart Tourism. 2024; 4(2): 2533. doi: 10.54517/st.v4i2.2533
9. Islam MS, and Azizzadeh F. A Journalistic Approach to Sustainable Hospitality and Tourism in Bangladesh. Eliva Press Global Ltd.; 2024.
10. Islam MS, Hasan N, Islam MS, et al. Investigating waste recycling intentions of top management in Bangladesh’s leather industry: A hybrid analytical framework. Cleaner Waste Systems. 2024; 8: 100140. doi: 10.1016/j.clwas.2024.100140
11. Islam MS. From data privacy to environmental sustainability: Comprehensive perspectives on smart tourism challenges. Smart Tourism. 2023; 4(2). doi: 10.54517/st.v4i2.2534
12. Irfan M, Ahmed AK, Shariati Najafabadi S, et al. Factors Influencing Expatriate Employees’ Commitment to the Private Sector in Qatar. The International Journal of Interdisciplinary Social and Community Studies. 2024; 19(2): 1-22. doi: 10.18848/2324-7576/cgp/v19i02/1-22
13. Selem KM, Khalid R, Raza M, et al. We Need Digital Inquiries Before Arrival! Key Drivers of Hotel Customers’ Willingness to Pay Premium. Journal of Quality Assurance in Hospitality & Tourism. Published online November 8, 2023: 1-23. doi: 10.1080/1528008x.2023.2280117
14. Islam MS, Islam MS, Khan T, et al. Umbrella review in Green Supply Chain Management (GSCM): Developing models for adoption and sustaining GSCM. Environmental Challenges. 2024; 14: 100820. doi: 10.1016/j.envc.2023.100820
15. Lee HL. Aligning Supply Chain Strategies with Product Uncertainties. California Management Review. 2002; 44(3): 105-119. doi: 10.2307/41166135
16. Kilubi I. The strategies of supply chain risk management – a synthesis and classification. International Journal of Logistics Research and Applications. 2016; 19(6): 604-629. doi: 10.1080/13675567.2016.1150440
17. Selem KM, Islam MS, Aureliano-Silva L, et al. Nexus of customer adaptation to mannequins with visit intention to full-service restaurants: Role of spatial layout. International Journal of Hospitality Management. 2023; 115: 103608. doi: 10.1016/j.ijhm.2023.103608
18. Islam MS, Ahmed AK, Azizzadeh F, et al. Workplace Bullying Causes Employee Turnover: A Responsible Human Resource Management Approach. The International Journal of Organizational Diversity. 2023; 23(2): 17-36. doi: 10.18848/2328-6261/cgp/v23i02/17-36
19. Islam MS. Striking a paradoxical balance: Shakespearean insights for hospitality management. Tourism and Hospitality Research. 2023.
20. Islam MS, Azizzadeh F, Laachach A, et al. Halal tourism’s themes, theories and methods: A general literature review. Revista Turismo & Desenvolvimento (RT&D)/Journal of Tourism & Development. 2023; (41).
21. Azizzadeh F, Basir SM, Islam MS, et al. The Covid-19 Pandemic and Economy-A Study on Bangladesh. Jurnal Aplikasi Manajemen, Ekonomi dan Bisnis.2023; 7(2): 19-26.
22. Selem KM, Sinha R, Khalid R, et al. Trade-off between future travel avoidance and self-protectiveness post-COVID-19: the roles of adventurousness and safety-seeking tendency. Journal of Hospitality and Tourism Insights. 2023; 7(1): 227-248. doi: 10.1108/jhti-09-2022-0432
23. Islam MS, Islam MS, and Quader P. Exploring the Role of Islamic Teachings in Ethical Leadership for Green Supply Chain Management: A Research Note. Jurnal Aplikasi Manajemen, Ekonomi dan Bisnis. 2023; 8(1): 7-16.
24. Azizzadeh F, Islam MS, Naushin N, et al. Modeling employees’ skills for sustainable banking services. Frontiers in Sociology. 2022; 7. doi: 10.3389/fsoc.2022.985158
25. Islam MS, Azizzadeh F, Zupok S, et al. Service Employees’ Expressions of Emotions in Restaurants: A Transcendental Phenomenology Study. Journal of Environmental Management & Tourism. 2022; 13(6): 1681-1796.
26. Azizzadeh F, Islam MS, Elvis Massey V, et al. Sources of Women’s Power in Government Organizations: A Phenomenological Study. The International Journal of Organizational Diversity. 2022; 23(1): 1-19. doi: 10.18848/2328-6261/cgp/v23i01/1-19
27. Wang G, Azizzadeh F, Mohammadaminzadeh L, et al. Experience of Principals in Private Educational Institutions to Find Sources of Income: A Qualitative Approach. The International Journal of Educational Organization and Leadership. 2022; 29(2): 89-101. doi: 10.18848/2329-1656/cgp/v29i02/89-101
28. Islam MS, Azizzadeh F, and Zupok S. Business Research Process: Easing Beginners’ Attempt. Journal of Contemporary Research in Business Administration and Economic Sciences (JCR-BAES). 2022; 1(4): 67-80.
29. Ali M, Ateik AH, Zainol SB, et al. Current Political Crisis Impacts on Pakistan’s Public Life: An Economic Case Study Regarding the Present Situations in Pakistan. Sarcouncil Journal of Economics and Business Managemen. 2022; 1(10).
30. Islam MS, Fariba A, Sarker AMJ, et al. Innovating organizational culture: the impact of ethical leadership and organizational justice. Advances In Management. 2022; 15(14).
31. Islam MS, Kirillova K. Nonverbal communication in hotels as a medium of experience co-creation. Tourism Management. 2021; 87: 104363. doi: 10.1016/j.tourman.2021.104363
32. Islam MS, Kirillova K. Non-verbal communication in hospitality: At the intersection of religion and gender. International Journal of Hospitality Management. 2020; 84: 102326. doi: 10.1016/j.ijhm.2019.102326
33. Podgórski D, Majchrzycka K, Dąbrowska A, et al. Towards a conceptual framework of OSH risk management in smart working environments based on smart PPE, ambient intelligence and the Internet of Things technologies. International Journal of Occupational Safety and Ergonomics. 2016; 23(1): 1-20. doi: 10.1080/10803548.2016.1214431
34. Ayoub N, Musharavati F, Pokharel S, et al. Risk based life cycle assessment conceptual framework for energy supply systems in large buildings. Journal of Cleaner Production. 2015; 107: 291-309. doi: 10.1016/j.jclepro.2015.04.075
35. Rogers H, Srivastava M, Pawar KS, et al. Supply chain risk management in India – practical insights. International Journal of Logistics Research and Applications. 2015; 19(4): 278-299. doi: 10.1080/13675567.2015.1075476
36. Urciuoli L, Hintsa J. Adapting supply chain management strategies to security – an analysis of existing gaps and recommendations for improvement. International Journal of Logistics Research and Applications. 2016; 20(3): 276-295. doi: 10.1080/13675567.2016.1219703
37. Kumar M, Graham G, Hennelly P, et al. How will smart city production systems transform supply chain design: a product-level investigation. International Journal of Production Research. 2016; 54(23): 7181-7192. doi: 10.1080/00207543.2016.1198057
Refbacks
- There are currently no refbacks.
