Methodology for the integrated and intelligent management of tourist destinations in Manabí in Ecuador

Mabel Font Aranda, Joana María Petrus Bey

Article ID: 1723
Vol 3, Issue 1, 2022
DOI: https://doi.org/10.54517/st.v3i1.1723
Received: 25 January 2022; Accepted: 3 March 2022; Available online: 19 March 2022;
Issue release: 30 April 2022

VIEWS - 12130 (Abstract)

Download PDF

Abstract

Objective: To systematize methodologies that harmonize the integrated and intelligent management of tourist destinations with geographic information, for timely and accurate decision making, contributing to quality in the context of the cantonal tourist territories of the province, Manabí-Ecuador.

Methodology/approach: The paradigms of tourism destination management that reconciles all participants, policies, components and parts of the system; expressed in an integrated management. The use of information and communication technologies in an intelligent management that welcomes tourists, communities and managers. Everything in tourism is tied to space and territory, the information systems that are used need to respond to the “where” by means of analysis tools and representation of the places.

Originality/Relevance: The sequence of steps of various methodologies and systematized theory, focus the integrated and intelligent management of tourist destinations, in the transit from the parts to the whole. In practice it implies, the voluntary participation of entrepreneurs, interested in the homogeneous improvement of tourism quality in the territory.

Main results: A theoretical model of the concepts that shape the understanding of the integrated and intelligent management of tourist destinations and territories for the improvement of quality. A methodology reconfigured from others, for the implementation of the theoretical model.

Theoretical / methodological contributions: Guidance for decision making in tourist territories and of understanding by entrepreneurs and managers, to revert the improvement of their businesses, in the homogeneous improvement of the tourist quality of the tourist territories and destinations of the province Manabí.


Keywords

integrated management; intelligent tourism; destination management; quality improvement; tourism territories


References

1. Gómez-Oliva A, Alvarado-Uribe J, Parra-Merono MC, et al. Transforming communication channels to the co-creation and diffusion of intangible heritage in smart tourism destination: Creation and testing in eutí (Spain). Sustainability 2019; 11(14): 3848.

2. García-Milon A, Juaneda-Ayensa E, Olarte-Pascual C, et al. Towards the smart tourism destination: Key factors in information source use on the tourist shopping journey. Tourism Management Perspectives 2020; 36.

3. Kiatkawsin K, Sutherland I, Lee SK. Determinants of smart tourist environmentally responsible behavior using an extended norm-activation model. Sustainability (Switzerland) 2020; 12(12).

4. Shen S, Sotiriadis M, Zhang Y. The influence of smart technologies on customer journey in tourist attractions within the smart tourism management framework. Sustainability (Switzerland) 2020; 12(10).

5. Salessi ML. Smart Tourism Destinations: A perspective from social inclusion and community participation. Proceedings of the international seminar smart tourist destinations: New horizons in tourism research and management. University of Alicante; 2017 Oct 26–27. [cited 2019 Oct 18]. Available from: https://rua.ua.es/dspace/bitstream/10045/70141/5/Actas-Seminario-Destinos-Turisticos-Inteligentes.pdf.

6. Álvarez García J, Del Río Rama M, Durán Sánchez A, et al. Spanish tourism quality system: Literature review. Ágora Journal Santa Cruz do Sul 2017; 19(2): 4–13.

7. Ivars-Baidal JA, Celdrán-Bernabeu MA, Mazón JN, et al. Smart destinations and the evolution of ICTs: A new scenario for destination management? Current Issues in Tourism 2017; 1–20.

8. Secretary of State for Tourism. What is SICTED? Integral system of tourism quality in destinations. [cited 2019 Oct 18]. Madrid, Spain. Available from: https://www.calidadendestino.es/documentos/2019_1003_Que_es_el_SICTED.pdf.

9. Celdrán-Bernabeu MA, Mazón J, Sánchez DG. Open Data y turismo. Implicaciones para la gestión turística en ciudades y destinos turísticos inteligentes (Spanish) [Open data and tourism. implications for tourism management in smart cities and smart tourism destinations]. Investigaciones Turísticas 2018; (15): 49–78.

10. Proaño Ponce WP, Ramírez Pérez JF. Sustainable Tourism Development Model for coastal cantons: A tool for local actors in Manabí, Ecuador Revista Posgrado y Sociedad. Graduate Studies System 2017; 15(2): 65–78.

11. SENPLADES. Agendas Zonales. Zona 4 Pacífico, Manabí—Santo Domingo de los Tsáchilas [Internet]. Primera Edición, 2019. Barbasquillo Km 5½ vía a San Mateo. Manta, Ecuador. Available from: www.planificacion.gob.ec.

12. World Tourism Organization. UNWTO definitions of tourism. Madrid: UNWTO; 2019.

13. Secretary of State for Tourism—SEGITTUR. La estrategia espanola de destinos turísticos inteligentes. Jornadas Europeas, sostenibilidad y territorios inteligentes (Spanish) [The Spanish strategy for smart destinations. European Conference, sustainability and intelligent territories]. Spain: Cáceres; 2018 Apr 5. [cited 2019 Oct 18]. Available from: https://www.dipcaceres.es/comun/galerias/galeriaDescargas/caceres/desarrollolocal/03_Estrategia_Destinos_Tcos_Inteligentes.pdf.

14. World Tourism Organization. UNWTO guidelines for strengthening destination management organizations (DMOs)—Preparing DMOs in the face of new challenges. Madrid: UNWTO; 2019.

15. Sigalat-Signes E, Calvo-Palomares R, Roig-Merino B, et al. Transition towards a tourist innovation model: The smart tourism destination: Reality or territorial marketing? Journal of Innovation and Knowledge 2020; 5(2): 96–104.

16. Celdrán-Bernabeu MA, Mazón J, Sánchez DG. Open Data y turismo. Implicaciones para la gestión turística en ciudades y destinos turísticos inteligentes (Spanish) [Open data and tourism. implications for tourism management in smart cities and smart tourism destinations]. Investigaciones Turísticas 2018; (15): 49–78.

17. Crespo ÁH, Gutiérrez HSM, Sánchez M. Smart services and equity of smart tourism destinations: Analysis from the perspective of the residents. Regional Research 2019; (45): 77–91.

18. López de Ávila A, Lancis E, García S, et al. Smart tourism destinations report: Building the future. Action guidelines for conversion into a smart destination: A practical guide. Madrid: SEGITTUR; 2015.

19. Luis del Campo V, Arribas Serrano N, Morenas Martín J. Quality in active tourism services in extremadura. Apunts Educación Física y Deportes 2017; (129): 95–107.

20. Su L, Swanson SR, Chen X. The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality. Tourism Management 2016; 52: 82–95.

21. Parasuraman A, Zeithaml VA, Berry LL. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 1988; 64(1): 12–40.

22. Dolan R, Seo Y, Kemper J. Complaining practices on social media in tourism: A value co-creation and co-destruction perspective. Tourism Management 2019; 73: 35–45.

23. World Tourism Organization. Practical handbook on integrated quality management of tourism destinations—Concepts, implementation and tools for authorities, institutions and destination managers. Madrid: UNWTO; 2015.

24. García Ivars-Baidal JA, Vera Rebollo JF. Tourism planning in Spain from traditional paradigms to new approaches: smart tourism planning. Boletín de la Asociación de Geógrafos Espanoles 2019; 82(2765): 1–31.

25. Secretary of State for Tourism. Organizational structure of the sistema integral de calidad turistica espanola en destinos (SICTED). [cited 2019 Oct 18]. Available from: https://www.calidadendestino.es/documentos/2019_0408_Estructura_del_SICTED.pdf.

26. Secretary of State for Tourism. Methodology of good practice manuals (MBP) Version 02. Ministry of Industry, Energy and Tourism. [cited 2019 Oct 18]. Madrid, Spain. Available from: https://sictedvalenciacomfileswordpresscom/2019/06/metodologologc3adademanualesdebuenasprc3 a1cticasv220190109pdf.

27. Corral-Marfil JA. The implementation of the Spanish system of tourism quality in destinations (SICTED): A practical case of destination management. TuryDes Magazine 2012; 5(13).

28. Pai C, Liu Y, Kang S, et al. The role of perceived smart tourism technology experience for tourist satisfaction, happiness and revisit intention. Sustainability (Switzerland) 2020; 12(16).

29. Gao F, Li L. Design of smart travel management system based on cloud service. Journal of Physics: Conference Series 2020; 1533(3).

30. Liberato P, Alen E, Liberato D. Smart tourism destination triggers consumer experience: The case of Porto. European Journal of Management and Business Economics 2018; 27(1): 6–25.

31. Afnarius S, Syukur M, Ekaputra EG, et al. Development of GIS for buildings in the customary village of minangkabau koto gadang, west Sumatra, Indonesia. ISPRS International Journal of Geo-Information 2020; 9(6).

32. Ranasinghe JP, Danthanarayana CP, Ranaweera RA, et al. Role of destination smartness in shaping tourist satisfaction: A SEM based on technological attributes in Sri Lanka. Paper presented at the IOP Conference Series: Earth and Environmental Science 2020; 511(1).

33. Barreras Hernández F. The results of research in the educational area Conference presented at the Center for Studies of the ISP “Juan Marinello” Matanzas, Cuba. 2004.

34. Font Aranda M. Geographic environmental differentiation of the municipality and city of Santa Clara for health surveillance [PhD thesis]. Havana: Geographic Sciences University of Havana; 2002.

35. Font A, Blanco G, Parra W. Methodological guidelines for the development of procedure manuals on process management in tourist accommodations. International Event the University in the XXI Century; 2016.

Refbacks

  • There are currently no refbacks.


Copyright (c) 2022 Mabel Font Aranda, Joana María Petrus Bey

License URL: http://creativecommons.org/licenses/by/4.0/


This site is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).