Smart tourism destination initiatives in the city of Natal-RN: A qualitative approach
Vol 2, Issue 1, 2021
VIEWS - 757 (Abstract)
Download PDF
Abstract
The objective of this research is to analyze the Smart Tourism Destination [STD] initiatives present in the city of Natal-RN, Brazil. The study is based on the model of State Society for the Management of Innovation and Tourism Technologies, Spain, in which there are four dimensions to be developed in destinations in order to consolidate as a STD: Innovation, Technology, Universal Accessibility and Sustainability. For data collection, a semi-structured interview script was used, with ten open questions, applied to managers and researchers from the public and private sectors of the city. A documental analysis of Natal’s Master Plan was also carried out, verifying elements of Accessibility and, to a lesser extent, notions of Sustainability and Innovation. The interviews showed that Natal has incipient Technology, Innovation and Accessibility initiatives, however, it still lacks a larger number of Sustainability projects in order to consolidate itself as a STD. Thus, it deserves attention from stakeholders in the sense of improving the initiatives and acting together so that the essential dimensions are evolved in the city.
Keywords
References
1. Buhalis D, Law R. Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research. Tourism Management 2008; 29(4): 609–623.
2. Leung R. Smart hospitality: Taiwan hotel stakeholder perspectives. Tourism Review 2019; 74(1): 50–62.
3. Soares ALV, Mendes–Filho L, Gretzel U. Technology adoption in hotels: Applying institutional theory to tourism. Tourism Review 2020.
4. Boes K, Buhalis D, Inversini A. Smart tourism destinations: Ecosystems for tourism destination competitiveness.
5. International Journal of Tourism Cities 2016; 2(2): 108–124.
6. Mendes Filho L, Silva JC, Silva D. Perceptions and perspectives of smart tourism destination: A case study with the municipal secretariat of tourism in Natal–RN. Turismo: Estudos & Práticas 2019; 8(1): 98–124.
7. Lamsfus C, Martin D, Alzua–Sorzabal, et al. Smart Tourism Destinations: An extended conception of smart cities focusing on human mobility. In: Tussyadiah I, Inversini A (editors). Information and Communication Technologies in Tourism 2015. Proceedings of the International Conference; 2015 Feb 3–6; Lugano, Switzerland. Germany: Springer, 2015. p. 363–375.
8. Buhalis D, Amaranggana A. Smart tourism destinations. In: Xiang Z, Tussyadiah I (editors). Information and Communication Technologies in Tourism 2014. Proceedings of the International Conference; 2014 Jan 21–24; Dublin, Ireland. Germany: Springer; 2014. p. 553–564.
9. Valencian Institute of Tourist Technologies Invat.Tur. Smart tourist destination: Operational manual for the configuration of smart tourism destinations. Alicante, Spain: University of Alicante, University Institute of Tourism Research.; 2015.
10. Buhalis D. Technology in tourism–From information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: A perspective article. Tourism Review 2020; 75(1): 267–272.
11. Guo Y, Liu H, Chai Y. The embedding convergence of smart cities and tourism internet of things in China: An advance perspective. Advances in Hospitality and Tourism Research 2014; 2(1): 54–69.
12. Boes K, Buhalis D, Inversini A. Conceptualising smart tourism destination dimensions. In: Tussyadiah I, Inversini A (editors). Information and Communication Technologies in Tourism 2015. Proceedings of the International Conference; 2015 Feb 3–6; Lugano, Switzerland. Germany: Springer, 2015. p. 391–403.
13. Cacho A, Mendes–Filho L, Estaregue D, et al. Mobile tourist guide supporting a smart city initiative: a Brazilian case study. International Journal of Tourism Cities 2016; 2(2): 164–183.
14. State Company for the Management of Tourism Innovation and Technologies. Standardisation for smart tourism destinations [Internet]. Madrid: Segittur; 2016. Available from: https://www.segittur.es/en/smart-tourism-destinations/dti-projects/standardisation/
15. Caragliu A, Bo CF, Nijkamp, P. Smart cities in Europe. Amsterdam: Serie Research Memoranda 0048; 2009.
16. Zhu W, Zhang L, Li N. Challenges, function changing of government and enterprises in Chinese Smart Tourism. E–Review of Tourism Research 2014; 5: 1–4.
17. Femenia–Serra F, Perles–Ribes JF, Ivars–Baidal JA. Smart destinations and tech–savvy millennial tourists: Hype versus reality. Tourism Review 2019; 74(1): 63–81.
18. Koo C, Shin S, Gretzel U, et al. Conceptualization of smart tourism destination competitiveness. Asia Pacific Journal of Information Systems 2016; 26(4): 561–576.
19. De Souza J, Mendes–Filho L, Buhalis D. Evaluating the effectiveness of tourist advertising to improve the competitiveness of destinations. Tourism Economics 2020; 26(6): 1001–1020.
20. Wang D, Li X, Li Y. China’s smart tourism destination initiative: A taste of the service–dominant logic. Journal of Destination Marketing & Management 2013; 2(2): 59–61.
21. Santos S R, Gândara JMG. Touristic experience in a historic destination at Northeast of Brazil under smart destination conception. Rosa dos Ventos – Turismo e Hospitalidade 2019; 11(2): 435–453.
22. Koo C, Mendes-Filho L, Buhalis D. Guest editorial – Smart tourism and competitive advantage for stakeholders. Tourism Review 2019; 74(1): 1–4.
23. Cervo AL, Bervian PA, Silva R. Metodologia científica. São Paulo: Pearson Prentice Hall; 2007.
24. Lakatos EM, Marconi MA. Fundamentals of scientific methodology. São Paulo: Atlas; 1991.
25. Bardin L. Content analysis. Ed. 70. Lisboa: Presses Univcrsitaires de France; 1977.
26. Prefeitura Municipal de Natal—PMN. Plano Diretor de Natal. Complementary Law No.82; 2007. Jun 21. Natal: PMN, 2007. p. 467–525.
27. Castillo-Vergara M, Alvarez-Marin A, Oteiza KM, et al. Impact of internal marketing in the development of innovation through co-creation of the tourist sector of La Serena, Chile. Estudios y Perspectivas en Turismo 2016; 25(2): 203–222.
28. Guardia SRR, Mendes Filho LAM. Strategies to structure and develop with competitiveness Natal - RN as smart tourism destination. Cultur–Revista de Cultura e Turismo 2016; 10(2): 80–85.
29. Tribuna do Norte. City Hall launches application to visit Natal. NaTAL, 2017 Aug 25. Available from: http://www.tribunadonorte.com.br/noticia/prefeituralana-a-aplicativo-visit-natal/390414
30. Gomes EL, Moscardi EH, Pinto MJA, et al. The relationship between the tourist information and the information and communication technologies: An analysis of the Latin American Tourism Literature. Estudios y Perspectivas en Turismo 2018; 27(3): 569–587.
31. Grinover L. The urban hospitality: access, legibility and identity. Revista Hospitalidade 2006; 3(2): 29–50.
32. Monge JG, Perales RMY. Sustainable Tourism Development. Tren Crucero Ecuador. Estudios y Perspectivas en Turismo 2016; 25(1): 57–72.
33. Santos Júnior A, Mendes Filho L, Almeida García F, et al. Smart Tourism Destinations: A study based on the view of the stakeholders. Turismo em Análise 2017; 28(3): 358–379.
Refbacks
- There are currently no refbacks.
Copyright (c) 2021 Holliver Breno Barbosa de Freitas, Luiz Mendes Filho
This work is licensed under a Creative Commons Attribution 4.0 International License.
This site is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).
Prof. Hung-Che Wu
Nanfang College Guangzhou, China
Processing Speed
-
-
-
- ＜5 days from submission to initial review decision;
-
-
- 64% acceptance rate
Asia Pacific Academy of Science Pte. Ltd. (APACSCI) specializes in international journal publishing. APACSCI adopts the open access publishing model and provides an important communication bridge for academic groups whose interest fields include engineering, technology, medicine, computer, mathematics, agriculture and forestry, and environment.
