Publication Frequency
Semi-annual
Journal Articles
Search
Search scope
Volume Arrangement
2025
Featured Articles
This commentary critically examines the integration of smart tourism technologies within the tourism and hospitality sectors, focusing on their role in enhancing tourist experiences and operational efficiencies. Through a multidisciplinary approach encompassing a literature review, case studies, and empirical data analysis, the analysis adopts a constructivist perspective to explore tourists’ subjective experiences with technology. It highlights significant personalization, efficiency, and sustainability advancements while acknowledging challenges related to digital infrastructure and privacy concerns. Advocating for a balanced and sustainable approach that respects environmental integrity and cultural heritage, the commentary concludes with recommendations for future research on the socio-economic impacts of smart tourism, ethical data usage, and the adaptation of technologies to diverse contexts. It calls for increased investment in digital infrastructure and stakeholder collaborative efforts to promote sustainable and inclusive tourism development.
The importance of the image of the tourist destination in the communication and marketing of a tourist destination is beyond doubt. For this reason, numerous studies address these issues. However, not so many do so from the perspective of the emotion the receiver feels, which is why this study deals with analyzing the emotion generated in the receiver through neuromarketing techniques and measuring the level of engagement felt. As a fundamental part of this study, we added the variable of cultural differences, both generically and specifically for gender and age. We are mainly guided by the theories of Life Cycle Theory and Generational Theory to analyze age differences. At the same time, gender differences are approached from the Gender Role Theory. The sample comprises one hundred individuals with apparent cultural differences, one sample of German origin and residence and the other of Spanish origin and residence, 50/50. We approached the study from the point of view of the emotion felt by the receiver of the message based on ten neuromarketing techniques (EGG) and ten images used by a famous tourist destination known in both countries. The results suggest that not only are there differences in the emotion felt after viewing images of a tourist destination, but that these differences are also explained by cultural background, gender, and age.
From data privacy to environmental sustainability: Comprehensive perspectives on smart tourism challenges
Article ID: 2534
Vol 5, Issue 1, 2024
DOI: https://doi.org/10.54517/st.v5i1.2534
Vol 5, Issue 1, 2024
Received: 4 February 2024; Accepted: 21 February 2024; Available online: 29 February 2024; Issue release: 30 June 2024
Download PDF
Abstract
This commentary critically examines the integration of Smart Tourism technologies within the tourism and hospitality sectors, focusing on their role in enhancing tourist experiences and operational efficiencies. Through a multidisciplinary approach encompassing a literature review, case studies, and empirical data analysis, the analysis adopts a constructivist perspective to explore tourists’ subjective experiences with technology. It highlights significant personalization, efficiency, and sustainability advancements while acknowledging challenges related to digital infrastructure and privacy concerns. Advocating for a balanced and sustainable approach that respects environmental integrity and cultural heritage, the commentary concludes with recommendations for future research on the socio-economic impacts of Smart Tourism, ethical data usage, and the adaptation of technologies to diverse contexts. It calls for increased investment in digital infrastructure and stakeholder collaborative efforts to promote sustainable and inclusive tourism development.
Keywords
smart tourism; technological innovation; sustainable practices; economic development; sociocultural impact; environmental sustainability
References
- Balakrishnan J, Dwivedi YK, Malik FT, et al. Role of smart tourism technology in heritage tourism development. Journal of Sustainable Tourism. 2021; 31(11): 2506-2525. doi: 10.1080/09669582.2021.1995398
- Buhalis D, O’Connor P, Leung R. Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations. International Journal of Contemporary Hospitality Management. 2022; 35(1): 369-393. doi: 10.1108/ijchm-04-2022-0497
- Ballina FJ. Smart business: the element of delay in the future of smart tourism. Journal of Tourism Futures. 2020; 8(1): 37-54. doi: 10.1108/jtf-02-2020-0018
- Islam MS, Azizzadeh F, Zupok S, et al. Service Employees’ Expressions of Emotions in Restaurants: A Transcendental Phenomenology Study. Journal of Environmental Management & Tourism. 2022; 13(6): 1681-1796.
- Lee P, Zach FJ, Chung N. Progress in smart tourism 2010-2017: A systematic literature review. Journal of Smart Tourism. 2021; 1(1): 19-30. doi: 10.52255/smarttourism.2021.1.1.4
- Kontogianni A, Alepis E. Smart tourism: State of the art and literature review for the last six years. Array. 2020; 6: 100020. doi: 10.1016/j.array.2020.100020
- Mandić A, Kennell J. Smart governance for heritage tourism destinations: Contextual factors and destination management organization perspectives. Tourism Management Perspectives. 2021; 39: 100862. doi: 10.1016/j.tmp.2021.100862
- Selem KM, Khalid R, Raza M, et al. We Need Digital Inquiries Before Arrival! Key Drivers of Hotel Customers’ Willingness to Pay Premium. Journal of Quality Assurance in Hospitality & Tourism. 2023; 1-23. doi: 10.1080/1528008x.2023.2280117
- Chang X, Wang S, Ding D. Training Quality Evaluation of Innovative and Entrepreneurial Talents for Smart Tourism. International Journal of Emerging Technologies in Learning (iJET). 2023; 18(15): 174-188. doi: 10.3991/ijet.v18i15.42385
- Ercan F. Smart tourism destination: A bibliometric review. European Journal of Tourism Research. 2023; 34: 3409. doi: 10.54055/ejtr.v34i.2788
- Islam MS, Islam MS, Quader P. Exploring the Role of Islamic Teachings in Ethical Leadership for Green Supply Chain Management: A Research Note. Jurnal Aplikasi Manajemen, Ekonomi dan Bisnis. 2023; 8(1): 7-16.
- Mota B, Rua OL, Neira-Gómez I. New advances in science mapping and performance analysis of the open innovation and tourism relationship. Journal of Open Innovation: Technology, Market, and Complexity. 2024; 10(1): 100154. doi: 10.1016/j.joitmc.2023.100154
- Nieves-Pavón S, López-Mosquera N, Jiménez-Naranjo H. The role emotions play in loyalty and WOM intention in a Smart Tourism Destination Management. Cities. 2024; 145: 104681. doi: 10.1016/j.cities.2023.104681
- Islam MS, Azizzadeh F. A Journalistic Approach to Sustainable Hospitality and Tourism in Bangladesh. Eliva Press Global Ltd.; 2024.
- Muniz ECL, Dandolini GA, Biz AA, et al. Customer knowledge management and smart tourism destinations: a framework for the smart management of the tourist experience – SMARTUR. Journal of Knowledge Management. 2020; 25(5): 1336-1361. doi: 10.1108/jkm-07-2020-0529
- O’Connor P. Small- and medium-sized tourism enterprises and smart tourism: Tourism Agenda 2030 perspective article. Tourism Review. 2023; 78(2): 339-343. doi: 10.1108/tr-09-2022-0431
- Azizzadeh F, Basir SM, Islam MS, Ali M. The Covid-19 Pandemic and Economy-A Study on Bangladesh. Jurnal Aplikasi Manajemen, Ekonomi dan Bisnis. 2023; 7(2): 19-26.
- Novera CN, Ahmed Z, Kushol R, et al. Internet of Things (IoT) in smart tourism: a literature review. Spanish Journal of Marketing - ESIC. 2022; 26(3): 325-344. doi: 10.1108/sjme-03-2022-0035
- Rong J, Hao H, Xu W. Big data intelligent tourism management platform design based on abnormal behavior identification. Intelligent Systems with Applications. 2024; 21: 200312. doi: 10.1016/j.iswa.2023.200312
- Shafiee S, Rajabzadeh Ghatari A, Hasanzadeh A, et al. Smart tourism destinations: a systematic review. Tourism Review. 2021; 76(3): 505-528. doi: 10.1108/tr-06-2019-0235
- Selem KM, Islam MS, Aureliano-Silva L, et al. Nexus of customer adaptation to mannequins with visit intention to full-service restaurants: Role of spatial layout. International Journal of Hospitality Management. 2023; 115: 103608. doi: 10.1016/j.ijhm.2023.103608
- Garanti Z. Value co-creation in smart tourism destinations. Worldwide Hospitality and Tourism Themes. 2023; 15(5): 468-475. doi: 10.1108/whatt-06-2023-0070
- Sustacha I, Baños-Pino JF, Del Valle E. The role of technology in enhancing the tourism experience in smart destinations: A meta-analysis. Journal of Destination Marketing & Management. 2023; 30: 100817. doi: 10.1016/j.jdmm.2023.100817
- Wang G, Azizzadeh F, Mohammadaminzadeh L, et al. Experience of Principals in Private Educational Institutions to Find Sources of Income: A Qualitative Approach. The International Journal of Educational Organization and Leadership. 2022; 29(2): 89-101. doi: 10.18848/2329-1656/cgp/v29i02/89-101
- Azizzadeh F, Islam MS, Naushin N, et al. Modeling employees’ skills for sustainable banking services. Frontiers in Sociology. 2022; 7. doi: 10.3389/fsoc.2022.985158
- Bastidas-Manzano AB, Sánchez-Fernández J, Casado-Aranda LA. The Past, Present, and Future of Smart Tourism Destinations: A Bibliometric Analysis. Journal of Hospitality & Tourism Research. 2020; 45(3): 529-552. doi: 10.1177/1096348020967062
- Benaddi L, Ouaddi C, Jakimi A, et al. Towards A Software Factory for Developing the Chatbots in Smart Tourism Mobile Applications. Procedia Computer Science. 2024; 231: 275-280. doi: 10.1016/j.procs.2023.12.203
- Islam MS, Fariba A, Sarker AMJ, et al. Innovating organizational culture: the impact of ethical leadership and organizational justice. Advances In Management. 2022; 15: 4.
- Ali M, Ateik AH, Zainol SB, et al. Current Political Crisis Impacts on Pakistan’s Public Life: An Economic Case Study Regarding the Present Situations in Pakistan. Sarc. Jr. Eco. Bus. Man. 2022; 1.
- Buhalis D, Islam MS. Moment of truth. In: Encyclopedia of Tourism Management and Marketing. Edward Elgar Publishing; 2022. doi: 10.4337/9781800377486
- Islam MS, Kirillova K. Nonverbal communication in hotels as a medium of experience co-creation. Tourism Management. 2021; 87: 104363. doi: 10.1016/j.tourman.2021.104363
- Islam MS, Kirillova K. Non-verbal communication in hospitality: At the intersection of religion and gender. International Journal of Hospitality Management. 2020; 84: 102326. doi: 10.1016/j.ijhm.2019.102326
- Islam MS, Islam MS, Khan T, et al. Umbrella review in Green Supply Chain Management (GSCM): Developing models for adoption and sustaining GSCM. Environmental Challenges. 2024; 14: 100820. doi: 10.1016/j.envc.2023.100820
- Islam MS, Ahmed AK, Azizzadeh F, et al. Workplace Bullying Causes Employee Turnover: A Responsible Human Resource Management Approach. The International Journal of Organizational Diversity. 2023; 23(2): 17-36. doi: 10.18848/2328-6261/cgp/v23i02/17-36
- Islam MS, Azizzadeh F, Laachach A, et al. Halal tourism’s themes, theories and methods: A general literature review. Revista Turismo & Desenvolvimento (RT&D)/Journal of Tourism & Development. 2023; 41.
- Islam MS. Striking a paradoxical balance: Shakespearean insights for hospitality management. Tourism and Hospitality Research. 2023; 14673584231188917.
- Islam MS, Azizzadeh F, Zupok S. Business Research Process: Easing Beginners’ Attempt. Journal of Contemporary Research in Business Administration and Economic Sciences (JCR-BAES). 2022; 1(4): 67-80.
- Islam MS, Fariba A, Sarker AMJ, et al. Innovating organizational culture: the impact of ethical leadership and organizational justice. Advances In Management. 2022; 15: 4
- Garanti Z. Value co-creation in smart tourism destinations. Worldwide Hospitality and Tourism Themes. 2023; 15(5): 468-475. doi: 10.1108/whatt-06-2023-0070
- Gelter J, Lexhagen M, Fuchs M. A meta-narrative analysis of smart tourism destinations: implications for tourism destination management. Current Issues in Tourism. 2020; 24(20): 2860-2874. doi: 10.1080/13683500.2020.1849048
- Hu H, Li C. Smart tourism products and services design based on user experience under the background of big data. Soft Computing. 2023; 27(17): 12711-12724. doi: 10.1007/s00500-023-08851-0
- Islam MS. Decoding tourist experiences in the digital age: An introductory guide to conducting interviews in smart tourism research. Smart Tourism. 2023; 4(2): 2533. doi: 10.54517/st.v4i2.2533
Refbacks
- There are currently no refbacks.
Copyright (c) 2024 Mohammad Shahidul Islam
License URL: https://creativecommons.org/licenses/by/4.0/
This site is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).
Editor-in-Chief
Prof. Hung-Che Wu
Nanfang College, Guangzhou
China
Indexing & Archiving
-
-
-
-
.jpg)
-
.jpg)
-
-
- J-Gate
-
-
-
.jpg)
News & Announcements
2025-01-09
A Thank You Letter from Smart Tourism！
As we bid farewell to 2024, we take immense pride in reflecting on the 28 distinguished works that have been meticulously published online following a rigorous peer-review process. We extend our heartfelt gratitude for authors' invaluable contributions, reviewers' steadfast support, and EBM's insightful guidance throughout the year. Your dedication and expertise have been instrumental in propelling Smart Tourism towards its current success.
2024-07-05
Call for Reading: Volume 5 Issue 1 Available
We are pleased to announce the release of Volume 5 Issue 1 of Smart Tourism. We sincerely invite researchers to download and read articles in this issue. It is hopeful that the content will bring readers new perspectives and inspire the research in related field.
2024-01-15
New layout style in 2024
In 2024, Smart Tourism will adopt a new layout style. Please turn to the "Author Guidelines" for preparing your manuscripts.
Journal Center
Asia Pacific Academy of Science Pte. Ltd. (APACSCI) specializes in international journal publishing. APACSCI adopts the open access publishing model and provides an important communication bridge for academic groups whose interest fields include engineering, technology, medicine, computer, mathematics, agriculture and forestry, and environment.
