Psychology of cross cultural communication: an impact on the health care system

Abstract

Cross culture communication has become an integral part of todays world, especially in developed countries with a large population of immigrants. The health care system is one of the important areas in which health care practitioners and patients may be of different cultures, therefore there is a need of effective communication between culturally different patients and health practitioners. However, cross-culture communication is affected by psychological factors related to cultures and mind-set. Acculturation orientation is one of the important factors, and people with different orientations interact differently with people of different cultures. Cultural orientation is another important factor is which different domains define the characteristic features of different cultures. Moreover, the inclination to use native or non-native language with culturally different patients is a key factor for establishing a good relationship between patients and health care practitioners.